About me 

I am a graduate of the Faculty of Management at the Poznań University of Economics, majoring in Management, with a specialization in Enterprise Management.

For nearly 30 years I was associated with an IT company, where I worked in managerial positions – Service Manager, Service Department Director, Director of IT Services and Support. I created a network of 14. branches of the company and managed a team of 130. employees throughout the country. I am the author of many executive processes and procedures, resulting from ISO 9001 and ISO 20000 guidelines and managed projects, among others. I carried out many changes in the department I managed and mapped the most important processes underlying the company’s service operations. As a project manager, I managed more than 40. nationwide projects related to information technology. I have also implemented service quality management systems based on the assumptions of ISO 9001 and ISO 20000 standards.

For more than 15 years I have been conducting trainings, lectures, exercises and workshops. I share my experience and knowledge with everyone who wants to improve their competence in service, quality, project, change or process management.

Curious about

Privately, I am a lover of photography, traveling and visiting interesting places, I like to play the guitar, listen to good music, especially from the good old black disc.